What is Art on Demand?
With the Art on Demand process, your print will be
created using the very latest in digital printing technology. Each
order is individually created as a bespoke item upon your request.
Images on paper will be created for you on high quality paper ensuring both vibrancy of colour and fine-point detail. The size quoted for paper is the external dimension of the paper which includes white borders around the image area. The mounted and framed prints have additional depth at the bottom border to create visual balance.
Orders on canvas will be digitally printed directly onto a traditional artist's cotton
canvas that has been coated with the very latest in surface technology;
ensuring both vibrancy of colour and fine-point detail. Canvas orders
will then be mounted for you onto a stretcher framework.
How do I place an order?
After having browsed our collection, you will need to select your products by clicking “ Buy” button located next to the product image. When you're ready to complete your order, click "Go to Checkout" you will need to register your username and your password as this
will enable us to send you an email confirmation for your order and
will allow you to track your order via the UPS delivery system . Then
you just follow the easy instructions on completing your order, and
select your payment option. If you require assistance, please contact us
What is the Framing Studio?
The Framing Studio is an interactive framing service
that allows you to pick a customised frame and view it on the print you
have chosen. Our own Art Stylist has assigned one of frames
specifically to best complement the print you have selected.
Which payment do you accept?
We are happy to accept the following debit/credit cards:
Visa Non Electron, Visa Electron, Mastercard, Maestro, Solo, JCB.
Do you deliver or send products outside of the United Kingdom?
Yes. Sometimes however, due to licensing or contractual
issues, we may not be able to ship prints from certain artists outside
some areas.
Can I deliver to a friend’s address?
Yes, we can normally deliver to any address you
specify. However, this can be limited due to licensing or contractual
issues. See above.
Will I receive an order confirmation?
A confirmation email will be sent shortly after your order has been placed to confirm your order and delivery details.
How are products packaged for shipping?
All efforts are made to ensure your order arrives intact.
- Small unframed paper items - Flat packed within hard backed security sealed envelope
- Large unframed paper items - Rolled and inserted into sealed heavy weight tube
- Canvas items & framed prints
- Packed with corner protectors and bubble wrap into a double
wall-corrugated custom-made mailing box to prevent damage during
delivery; further protected by loose chippings/air bags within the
boxes.
Is my package insured during the transit?
Yes, your package is insured. We guarantee your
satisfaction and we will give you a refund, an exchange or a
replacement for purchased items you are not satisfied with.
When can I expect to receive my order?
We aim to ship within 10 days of receiving an order for posters and within 21 days for framed and canvas prints.
How will my picture be delivered?
Your order will be delivered by UPS Mon-Fri 9-am-6pm. You can track recently shipped orders on the “My Details” section.
How will I know when my order has been despatched?
Once your package is sent out from our print centre,
you will be emailed a confirmation with a link to the tracking page of
the shipper. From receiving this email, you may expect your package to
be delivered within 2-3 days in UK and within 3-5 days overseas.
What if I’m not in when my package is delivered?
UPS will leave you a note notice specifying the date an
time the initial delivery was attempted. Then they will attempt on the
next working days twice more. If you want to arrange another delivery
time or specify them another delivery address, you will just need to
contact them on the phone number specified on the note notice.
Alternatively we may suggest you to enter a professional or neighbour
address to facilitate your delivery.
Can I get a refund?
As your purchase is a bespoke item, we will only accept faulty/damaged goods, received back within 14 days. To return an item, please send an e-mail to custsrvall@artgroup.com with your order number and reason for the return. We will be able to process the refund within 14 days of
receiving your return and will notify you via email once we have received and processed the returned item.
What do I do if I change my email address or move?
Simply go to “My Details” page and select “Change My Details”. You can then amend your address, personal details or password.
What should I do if I forget my password?
Once you type in your email address, we can send an email with your password information.
How safe is shopping on the Kew Shopping web site?
We
take the privacy and security of your payment and personal details very
seriously. We understand how important it is to securely store any
information that you provide and therefore maintain the highest levels
of security. Our site uses high-level SSL encryptions technology, which
is the most advanced security software available for online
transactions.
Do you have a question not mentioned here?
We are always looking for ways to improve your overall
experience with us. If you have a question or suggestion, please
contact us at custsrvall@artgroup.com and we will get back to you promptly.